FAQs
What is the delivery time?
Most orders are delivered within 3–7 business days, Monday through Saturday. In total, you can expect your package to arrive within 4–9 business days. Once your order has been shipped, you will receive a tracking email so you can follow your delivery every step of the way.
What is Naya Baby?
Naya Baby is a carefully curated collection of baby essentials, created with a focus on comfort, care, and calm everyday moments. Our goal is to offer thoughtful products that fit naturally into life with little ones.
Do you offer free shipping?
Yes, all orders include free shipping. There is no minimum order amount and no extra conditions.
Can I exchange a product?
Yes, exchanges are possible. Simply contact us at
support@nayababy.com and we will gladly help you find the best solution.
What payment methods can I use?
We accept the following payment methods:
American Express
Apple Pay
Google Pay
Mastercard
Visa
Maestro
Shop Pay
All payments are processed securely using encrypted connections.
Do you ship internationally?
At the moment, we only deliver within UK. Our focus is to provide the best possible experience for our customers. If this changes in the future, we will of course inform our customers.
How does your return policy work?
If you would like to return a product, you have 60 days from the delivery date to request a return. Simply send an email to
support@nayababy.com and we will guide you through the process.
How long does a refund take?
Once we have received and inspected your return, your refund will be processed within 7 business days. After that, it may take a few additional days for the amount to appear in your bank account or payment provider.
Are my personal details secure?
Yes. Protecting your personal data is a high priority at Naya Baby. We do not store sensitive payment information, and our checkout process is fully secured.
What should I do if my order has not arrived?
Please first check the tracking link included in your shipping confirmation email. If more than 7 business days have passed since shipment and your order has still not arrived, please contact us at
support@nayababy.com.
Can I change or cancel my order?
If your order has not yet been shipped, changes or cancellations may still be possible. Please contact us as soon as possible after placing your order, and we will see what we can do.
Still have questions?
You are always welcome to contact us at
support@nayababy.com. Our team is happy to assist you.